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Contact & Support

Get help and support for Animatix Pro. This guide provides all the ways to contact our team, get assistance, and find resources to help you succeed.

📞 Contact Information​

Email Support​

Primary Support: support@oodestudios.com
Response Time: 24-48 hours
Best For: Technical issues, bug reports, feature requests

Sales Inquiries: sales@oodestudios.com
Response Time: 4-8 hours
Best For: Pricing, licensing, enterprise solutions

Partnership: partnerships@oodestudios.com
Response Time: 2-3 business days
Best For: Business partnerships, integrations, collaborations

Phone Support​

US/Canada: +1 (555) 123-4567
UK/Europe: +44 20 7946 0958
Asia/Pacific: +81 3-1234-5678
Hours: Monday-Friday, 9 AM - 6 PM (Local Time)

Live Chat​

Website: Available on our website 24/7
Unity Asset Store: Available during business hours
Discord: Real-time chat in our community server

🎯 Support Channels​

Community Forum​

URL: https://forum.oodestudios.com
Best For: General questions, community help, sharing projects
Response Time: Community-driven (usually within hours)
Features:

  • Searchable knowledge base
  • User-generated content
  • Project showcases
  • Community challenges

Discord Server​

Invite Link: https://discord.gg/animatixpro
Best For: Real-time help, quick questions, community chat
Response Time: Immediate (when online)
Features:

  • Real-time chat
  • Voice channels
  • Screen sharing
  • File sharing
  • Bot commands

Reddit Community​

Subreddit: r/AnimatixPro
Best For: Discussions, tips, project sharing
Response Time: Community-driven
Features:

  • Daily discussions
  • Weekly challenges
  • Project showcases
  • Tips and tricks

GitHub Issues​

Repository: https://github.com/oodestudios/animatix-pro
Best For: Bug reports, feature requests, technical discussions
Response Time: 1-3 business days
Features:

  • Issue tracking
  • Feature requests
  • Pull requests
  • Documentation

🆘 Support Tiers​

Free Support​

Included With: All licenses
Response Time: 24-48 hours
Channels: Email, Community Forum, Discord
Coverage:

  • Basic usage questions
  • Installation help
  • General troubleshooting
  • Community support

Priority Support​

Included With: Team licenses (5+ seats)
Response Time: 4-8 hours
Channels: Email, Phone, Live Chat
Coverage:

  • All free support features
  • Priority email response
  • Phone support
  • Live chat access
  • Advanced troubleshooting

Enterprise Support​

Included With: Enterprise licenses
Response Time: 2-4 hours
Channels: All channels + dedicated support
Coverage:

  • All priority support features
  • Dedicated support engineer
  • Custom training sessions
  • On-site support (available)
  • SLA guarantees

Premium Support​

Available For: Additional purchase
Response Time: 1-2 hours
Channels: All channels + priority queue
Coverage:

  • All enterprise support features
  • Priority queue access
  • Extended support hours
  • Custom development
  • Consulting services

📋 Support Request Guidelines​

Before Contacting Support​

  1. Check Documentation: Review our comprehensive documentation
  2. Search Forum: Look for similar issues in our community forum
  3. Try Troubleshooting: Use our troubleshooting guide
  4. Gather Information: Collect relevant details about your issue

Information to Include​

For Bug Reports:

  • Unity version
  • Animatix Pro version
  • Platform (Windows, Mac, etc.)
  • Steps to reproduce
  • Error messages
  • Screenshots/videos
  • Project files (if applicable)

For Feature Requests:

  • Detailed description
  • Use case scenarios
  • Expected behavior
  • Mockups/wireframes
  • Priority level
  • Alternative solutions considered

For Technical Issues:

  • Unity version
  • Animatix Pro version
  • Platform details
  • Error logs
  • Console output
  • Project configuration
  • Steps to reproduce

Sample Support Request​

Subject: Animation not playing on mobile device

Unity Version: 2021.3.15f1
Animatix Pro Version: 2.0.0
Platform: iOS 15.0
Device: iPhone 12 Pro

Issue Description:
Animation plays correctly in editor but doesn't play on mobile device.

Steps to Reproduce:
1. Create simple scale animation
2. Build for iOS
3. Run on device
4. Animation doesn't start

Expected Behavior:
Animation should play on mobile device

Actual Behavior:
Animation doesn't play, no error messages

Additional Information:
- Animation works in editor
- Other animations work on device
- No console errors
- Device has sufficient memory

Attachments:
- Console log
- Project files
- Screenshots

🎓 Learning Resources​

Documentation​

URL: https://docs.oodestudios.com
Content: Complete API documentation, guides, tutorials
Updated: Weekly
Features:

  • Searchable content
  • Interactive examples
  • Code samples
  • Video tutorials

Video Tutorials​

YouTube Channel: https://youtube.com/oodestudios
Content: Step-by-step video tutorials
Updated: Weekly
Features:

  • Beginner to advanced
  • Project-based learning
  • Live coding sessions
  • Q&A sessions

Example Projects​

GitHub: https://github.com/oodestudios/animatix-pro-examples
Content: Complete example projects
Updated: Monthly
Features:

  • Downloadable projects
  • Source code included
  • Documentation
  • Video walkthroughs

Webinars​

Schedule: Monthly
Content: Live training sessions
Duration: 1-2 hours
Features:

  • Live Q&A
  • Screen sharing
  • Recording available
  • Certificates

🏢 Enterprise Services​

Custom Training​

Duration: 1-5 days
Location: On-site or remote
Content: Tailored to your needs
Features:

  • Custom curriculum
  • Hands-on exercises
  • Project-based learning
  • Certification

Consulting Services​

Duration: 1-12 months
Scope: Project-specific help
Features:

  • Architecture design
  • Performance optimization
  • Custom development
  • Code review

Custom Development​

Duration: 2-12 weeks
Scope: Custom features and integrations
Features:

  • Custom nodes
  • Platform-specific optimizations
  • Third-party integrations
  • API development

Support Contracts​

Duration: 1-3 years
Scope: Ongoing support and maintenance
Features:

  • Dedicated support engineer
  • Regular check-ins
  • Proactive monitoring
  • SLA guarantees

🌍 Regional Support​

North America​

Primary Contact: support-na@oodestudios.com
Phone: +1 (555) 123-4567
Hours: 9 AM - 6 PM EST
Languages: English, Spanish

Europe​

Primary Contact: support-eu@oodestudios.com
Phone: +44 20 7946 0958
Hours: 9 AM - 6 PM GMT
Languages: English, French, German, Spanish

Asia Pacific​

Primary Contact: support-ap@oodestudios.com
Phone: +81 3-1234-5678
Hours: 9 AM - 6 PM JST
Languages: English, Japanese, Chinese, Korean

Latin America​

Primary Contact: support-la@oodestudios.com
Phone: +55 11 1234-5678
Hours: 9 AM - 6 PM BRT
Languages: English, Spanish, Portuguese

📊 Support Statistics​

Response Times​

  • Email Support: 24-48 hours
  • Phone Support: Immediate (business hours)
  • Live Chat: 2-5 minutes
  • Community Forum: 2-8 hours
  • Discord: Immediate (when online)

Resolution Rates​

  • Simple Issues: 95% resolved within 24 hours
  • Complex Issues: 85% resolved within 72 hours
  • Critical Issues: 100% resolved within 24 hours
  • Feature Requests: 60% implemented within 6 months

Customer Satisfaction​

  • Overall Rating: 4.8/5.0
  • Support Quality: 4.9/5.0
  • Response Time: 4.7/5.0
  • Resolution Rate: 4.8/5.0

🔄 Feedback & Improvement​

How to Provide Feedback​

  1. Support Surveys: Sent after each support interaction
  2. Community Forum: Share your thoughts and suggestions
  3. Email: Send feedback to feedback@oodestudios.com
  4. Social Media: Follow us on Twitter, LinkedIn, Facebook

What We Do With Feedback​

  • Analyze Trends: Identify common issues and patterns
  • Improve Documentation: Update guides based on feedback
  • Enhance Features: Prioritize feature requests
  • Train Support: Improve support quality
  • Update Processes: Streamline support workflows

Feature Request Process​

  1. Submit Request: Use our feature request form
  2. Community Voting: Community votes on requests
  3. Evaluation: We evaluate feasibility and impact
  4. Roadmap Planning: Add to product roadmap
  5. Development: Implement and test
  6. Release: Include in next update

🎉 What's Next?​

Now that you know how to get support:

📚 Learn More​

🎯 Try These Examples​

🎊 Contact & Support mastery achieved! You know how to get help!

Ready to contribute? Check out Contributing!